Internship: Systems Support Specialist

Last Updated: May 30, 2024

The Port Corpus Christi Authority (PCCA) is currently seeking a dynamic professional to join our team as a System Support Specialist. This individual will be responsible for deploying and maintaining IT equipment, account management, inventory control, and providing technical assistance and troubleshooting to ensure users can effectively utilize their systems. The role requires a combination of technical skills and excellent customer service in support of the Desktop Supervisor.

ESSENTIAL FUNCTIONS
• Installing, configuring, and maintaining computer systems and software. Perform routine maintenance tasks like updating software and patching vulnerabilities.
• Provide technical support to users, acting as their first point of contact for any IT-related issues. This may involve answering questions, resolving problems remotely, or providing on-site assistance.
• Maintains feedback with end-users on the status of their request and time of resolution.
• Keeping accurate documentation of inventory and system configurations, troubleshooting steps, generating reports on system performance, and resolving incidents using ITSM.
• AD, Group Policy and O365 account management.
• Implement security measures, monitor system activity for suspicious behavior, and adhere to data security protocols.
• Builds and maintains an OS Desktop image using CIS security benchmark leveraging CIS-CAT Pro for Windows 10 or the current OS version.
• Configures, maintains, upgrades, and optimizes all hardware and software.
• Provide technical assistance and training to internal customers (computer system users).
• Experience configuring device management platforms such as KACE, Microsoft Endpoint Manager, Autopilot, SCCM, or similar.
• OS software backup and recovery, adding and deleting user accounts, performing software upgrades, and installing configuring cloud and network software.
• Deploy and assist with CrowdStrike endpoint security software device enrollment.
• Implement and maintain device configurations (operating systems, security settings, applications).
• Deploy new devices using automated processes (e.g., Autopilot, MDM).
• Perform software patching and updates on managed devices.
• Manage device lifecycles, including provisioning, enrollment, and decommissioning.
• Monitor device health and troubleshoot device-related issues.
• Develop and maintain documentation for device management processes.
• Collaborate within the Technology department to share knowledge and best practices to help improve the overall technical knowledge and business acumen of others in the department.
• Stay up to date on the latest advancements in device management technologies.
• Adheres to PCCA policy and maintains good employee relations.
• Drives vehicle as necessary to complete assigned tasks and works required hours/shifts necessary to fulfill facility objectives.
• Performs related duties as assigned.
• Tier (2)) status designation.

CANDIDATE PROFILE
The preferred candidate for this position should have excellent interpersonal communication skills, should be an organized, thorough, and disciplined individual with a focus on maintaining optimal integrity in support of the PCCA. They must possess the following:
EDUCATION & CREDENTIALS
• High school diploma or equivalent; Associate’s degree in Computer Science or other technology related degree; Bachelor’s degree in Computer Science or other technology related degree preferred from an accredited college or university.
• A+ and Network+ certifications preferred.
• Ability to obtain and maintain a Transportation Worker Identification Credential (TWIC) during course of employment.
• CPR certified or the ability to become CPR certified within the first year of employment.
• Good driving record with valid driver’s license.

EXPERIENCE & JOB KNOWLEDGE
• At least five years of Imaging-related Experience: Desktop Imaging and rollout, Desktop Image Automation, Asset Management, and Imaging Technologies.
• Knowledge of Antivirus software, firewall protections, security patching, vulnerability scans, etc.
• Experience with VoIP technologies.
• Experience with Microsoft technologies (Active Directory, O365).
• Experience with Microsoft Intune for cloud-based device management preferred.
• Experience with SCCM for on-premises device management preferred.
• Experience with mobile device management (MDM) solutions preferred.
• Experience with zero-touch deployment (ZTD) technologies like Autopilot preferred.
• Working knowledge of various operating systems (Windows, macOS, iOS, Android).

TECHNICAL SKILLS
• Proficiency in MS Office, including Word and Excel, Outlook and other related applications.
• Ability to understand, interpret, and apply all PCCA policies, promotes and adheres to the SEAPORT values, state/federal laws.
• Maintain good employee relations and encourage and foster a helpful environment where teamwork prevails. Assists senior management and office staff where appropriate.

ESSENTIAL PHYSICAL JOB FUNCTIONS
• Ability to perform essential job functions, including but not limited to frequent standing, walking, sitting, speaking or hearing, typing and occasional reaching, stooping, kneeling, lifting and/or moving up to 50 pounds with or without reasonable accommodation.
• Must be able to walk and stand on level and/or inclined, climb stairs, ramps, ladders and work stands. Must be able to crouch, crawl, grasp/handle objects, use finger dexterity, bend elbow/knee and reach above/below shoulders.
• Ability to work in a general office environment, and on a work site with exposure to adverse weather conditions, fumes and /or air particulates, working in high precarious places, risk of electrical shock and moving mechanical parts, moderate noise levels and working at heights, ability to wear personnel protective equipment, including hard hat, steel toed footwear, eye and hearing protection when performing work functions.
• Ability to operate mechanical and electrical equipment and light-weight highway vehicles and standard office equipment and to work the requisite hours to fulfill position objectives, including evenings and/or weekends, as needed.

APPLICATION PROCESS

If you are selected for a position with PCCA, your employment will be contingent upon the successful completion of a physical examination, drug test and alcohol screening, as well as a verification of information and qualifications provided during the selection process.
As part of our dedication to the diversity of our workforce, PCCA is committed to Equal Employment Opportunity. Applicants will receive consideration for employment without regard for race, color, gender, religion, national origin, disability, veteran status, military status, age, marital status, sexual orientation, gender identity, genetic information or any other protected group status.

The Port of Corpus Christi's Mission Statement: Leverage commerce to drive prosperity.

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