Help Desk Technician 
 
Division: MIS 
Reports To: Lead Help Desk Technician 
Summary: The Help Desk Technician provides front-line technical support for Morningside employees and external clients served through our Managed Services Provider (MSP) program. This position is responsible for resolving routine technical issues, documenting support activities, following established IT processes, and escalating complex problems to the Lead Help Desk Technician. The role requires strong customer-service skills, attention to detail, and a willingness to continually learn new technologies. 

Responsibilities: The Help Desk Technician is responsible for completing the following tasks and activities: 
Technical Support (Tier 1) 
Provide first-level technical support to internal staff and MSP clients via ticketing system, phone, remote tools, and in-person assistance. 
Troubleshoot basic to moderate issues involving Windows 10/11, Microsoft 365 applications, Teams, printers, mobile devices, and standard business software. 
Assist with workstation setup, configuration, updates, and basic repairs. 
Support password resets, MFA issues, account access problems, and user onboarding tasks. 
Perform basic network troubleshooting (Wi-Fi connectivity, cable issues, IP/DHCP/DNS basics). 
Configure hardware peripherals including monitors, docks, and printers. 
Ticketing, Documentation & Communication 
Create detailed tickets and document all troubleshooting steps in the help desk system. 
Follow standard processes for ticket triage, classification, and escalation. 
Maintain a professional and customer-focused tone in all communications. 
Update asset records, user information, and inventory as needed. 
Process & Customer Service 
Follow established SOPs, security policies, and configuration standards. 
Provide clear guidance to users of varying technical skill levels. 
Contribute to internal documentation by identifying articles that need updating or creation. 
Maintain confidentiality and security of sensitive information, including HIPAA-protected data. 
MSP Support Responsibilities 
Provide Tier 1 assistance to external nonprofit clients across multiple environments. 
Utilize remote monitoring/management tools under guidance from Lead Help Desk Technician. 
Support client onboarding/offboarding tasks, device setups, and application installations. 
Communicate professionally with client staff and represent the IT department in a positive manner. 
Teamwork & Development 
Collaborate closely with the Lead Help Desk Technician for daily direction and escalation. 
Participate in team meetings, training sessions, and project activities as required. 
Actively pursue learning opportunities to improve troubleshooting skills and technical proficiency. 
Seek feedback and continuously improve performance and customer satisfaction. 
 
Accountabilities: The Help Desk Technician, regardless of specialty, is accountable for completing the above tasks and activities to the following measurements of success and standards of quality and performance: 
Accurately and completely report their status to performance standards, goals, and objectives to their assigned manager. 
Ensure positive, timely, and effective communication. 
Ensure the safety of employees, clients and customers; constantly evaluate the physical environment to minimize and/or eliminate potentially hazardous situations. 
Ensure all work is done in accordance with established policies, procedures, and best practices. 
Complete all responsibilities and interact with staff in accordance with Morningside’s Mission and Values. 
Skills, Education and Experience: The following lists the minimum or desired skills, education and experience required for the role of Help Desk Technician, regardless of specialty: 
Required 
Prior experience in a help desk, IT support, or customer-service role. 
Basic understanding of Windows operating systems, Microsoft 365, and common business applications. 
Familiarity with hardware troubleshooting and workstation configuration. 
Strong verbal and written communication skills—able to explain technical topics clearly to non-technical users. 
Ability to follow documented procedures and maintain accurate records. 
Ability to manage multiple tasks in a fast-paced environment. 
Preferred 
Experience with Microsoft 365 admin tools, Intune, Autopilot, or cloud identity systems (Azure AD / Entra ID). 
Prior work in an MSP or multi-tenant IT environment. 
Experience with ticketing systems and remote support tools. 
Basic knowledge of networking fundamentals. 
At least 1 year of prior experience. 
 
Working Conditions: The following describe the working conditions, regardless of specialty, for the role of help Desk Technician: 
Work occurs in office environments, client locations, and occasionally remote settings. 
Work may require strict deadlines. Stress associated with stringent timelines and assisting individuals with varying levels of technical expertise 
Frequent interruptions, shifting priorities, and multitasking are typical. 
Some travel to remote offices or client sites may be required. 
Ability to lift up to 50 lbs. 

The primary goal of Triceratops Tech is to facilitate socially valuable programs that need technical work done. Examples include training, website development or support, application onboarding or development, or any other needs that Triceratops has the means to provide. An important element of this work is that it must be available at low or no cost to client programs. To realize this goal, Triceratops seeks funding through grants and private donations and keeps costs low by leveraging skilled volunteer resources in addition to dedicated employee hours. Triceratops seeks out and defines consulting, teaching and development tasks in a way that professional and amateur engineers can pick up and work on under the management of Triceratops project leaders. With this model, we can facilitate mentorship between established professionals and students while providing opportunities for students to take on small, supervised, but legitimate technology work, such as simple webpage layout work or low-level computer skills training, while experienced engineers seeking to make a positive impact can advise on consulting and take on more complex development work without having to seek out volunteer opportunities on their own.

South Puget Sound Community College (SPSCC)

Partnering with WorkEx to Support Military Transitions

About SPSCC

South Puget Sound Community College (SPSCC), located in Olympia, Washington, is committed to helping transitioning service members turn their military experience into successful civilian careers. SPSCC delivers high-quality education and training that blends classroom learning with hands-on practice, ensuring students complete each course with real-world skills and confidence.

How SPSCC Supports Transitioning Military Members

• Hands-On Training: SPSCC programs emphasize applied learning. Whether in healthcare labs, IT classrooms, or machining, automotive, and welding shops; students gain practical skills that mirror workplace demands.
• Embedded Certifications: Many programs include industry-recognized credentials directly within the curriculum, allowing students to graduate job-ready with certifications that employers value.
• On-the-Job Experience: Through internships, externships, apprenticeships, and strong employer partnerships, SPSCC students earn critical workplace experience while they complete their training.
• Dedicated Support Services: Veterans benefit from one-on-one advising, tutoring, and wraparound support, including help navigating VA education benefits, Workforce grants and additional financial assistance, and career placement resources.

Why SPSCC & WorkEx?

By partnering with WorkEx, SPSCC strengthens its mission to serve those who served our country. Together, we create seamless pathways to leverage military service for meaningful careers—connecting transitioning service members with education, credentials, and the professional experience needed to thrive in today’s workforce.

Direct Contacts:

Veteran & Military Services: [email protected]

Outreach: [email protected]

 

Job Overview
 Software Development  – 4-month Internship for UX Developer (Work Ex Skill Bridge Program)
 
Responsibilities and Duties:

Month 1: Onboarding & Foundational Learning

Week 1: Orientation and Initial Setup

○ Complete onboarding process, including introductions to the team and familiarization with company tools and workflows.

○ Set up necessary software and development environments.

○ Begin with a comprehensive overview of UX design principles, focusing on transitioning military skills to civilian UX roles.

Week 2: Introduction to UX Design Tools & Systems

○ Training on design tools like Figma, Adobe XD, and Sketch.

○ Review of existing user interfaces (UIs) and systems the company uses.

○ Start working on simple UI mockups under the supervision of the project lead.

Week 3: User Research & Wireframing

○ Begin creating wireframes for minor features or components.

○ Participate in user research sessions and document findings.

Week 4: Feedback & Iteration

○ Present initial wireframes to the team for feedback.

○ Make iterations based on feedback and refine design skills.

○ Shadow the project lead to understand more complex design challenges.

Month 2: Intermediate Design & Collaboration

Week 5: Designing Interactive Prototypes

○ Introduction to creating interactive prototypes.

○ Develop interactive versions of previously designed wireframes.

○ Collaborate with the development team to understand the technical feasibility of designs.

Week 6: Mid-level UI Design Tasks

○ Take on more complex UI design tasks, such as designing user flows for a specific feature.

○ Participate in design critiques and feedback sessions.

○ Learn about accessibility in design and apply these principles to ongoing projects.

Week 7: System Integration & Design Consistency

○ Work on integrating designs with existing systems under the guidance of the project lead.

○ Focus on maintaining consistency across various UI elements and screens.

○ Start contributing to the design system or style guide.

Week 8: Usability Testing

○ Participate in usability testing sessions to gather user feedback on designs.

○ Analyze usability testing results and suggest design improvements.

○ Continue refining designs based on testing outcomes.

Month 3: Advanced UX Projects & Specialization

Week 9: Advanced UI Design Challenges

○ Begin working on more advanced UI projects, potentially leading the design of a smaller feature or module.

○ Collaborate closely with the project lead to understand the broader project goals and how UI fits into them.

Week 10: Cross-functional Collaboration

○ Work with developers, product managers, and other stakeholders to ensure design aligns with overall project objectives.

○ Attend cross-functional meetings to better understand the integration of UX within other disciplines.

Week 11: Specialized UX Design

○ Begin specializing in an area of UX design that aligns with the intern’s interests or strengths, such as mobile UI design, user research, or interaction design.

○ Lead the design of a feature or project within the chosen specialization.

Week 12: Mid-Internship Review & Reflection

○ Review progress with the project lead and discuss areas of strength and opportunities for improvement.

○ Set goals for the remaining months of the internship.

○ Reflect on the transition from military to civilian roles and how UX skills have developed.

Month 4: Project Ownership & Final Presentation

Week 13: Independent Project Work

○ Take ownership of a UX project, with the project lead available for guidance.

○ Focus on end-to-end design, from initial concept through to final UI.

○ Implement feedback independently and iterate on designs.

Week 14: Finalizing Designs & Handoff

○ Finalize designs for the project and prepare for handoff to the development team.

○ Ensure all design documentation is up-to-date and clear for developers.

○ Conduct a final usability test to validate the design.

Week 15: Final Project Presentation

○ Prepare and deliver a presentation on the final project to the team, showcasing the design process and final outcomes.

○ Discuss the rationale behind design decisions and how they address user needs.

Week 16: Internship Reflection & Next Steps

○ Reflect on the internship experience, including the transition from the Navy to a civilian UX role.

○ Discuss potential next steps in the UX career path, including areas for further learning and development.

○ Receive final feedback from the project lead and other stakeholders.

 

 

The Port Corpus Christi Authority (PCCA) is currently seeking a dynamic professional to join our team as a System Support Specialist. This individual will be responsible for deploying and maintaining IT equipment, account management, inventory control, and providing technical assistance and troubleshooting to ensure users can effectively utilize their systems. The role requires a combination of technical skills and excellent customer service in support of the Desktop Supervisor.

ESSENTIAL FUNCTIONS
• Installing, configuring, and maintaining computer systems and software. Perform routine maintenance tasks like updating software and patching vulnerabilities.
• Provide technical support to users, acting as their first point of contact for any IT-related issues. This may involve answering questions, resolving problems remotely, or providing on-site assistance.
• Maintains feedback with end-users on the status of their request and time of resolution.
• Keeping accurate documentation of inventory and system configurations, troubleshooting steps, generating reports on system performance, and resolving incidents using ITSM.
• AD, Group Policy and O365 account management.
• Implement security measures, monitor system activity for suspicious behavior, and adhere to data security protocols.
• Builds and maintains an OS Desktop image using CIS security benchmark leveraging CIS-CAT Pro for Windows 10 or the current OS version.
• Configures, maintains, upgrades, and optimizes all hardware and software.
• Provide technical assistance and training to internal customers (computer system users).
• Experience configuring device management platforms such as KACE, Microsoft Endpoint Manager, Autopilot, SCCM, or similar.
• OS software backup and recovery, adding and deleting user accounts, performing software upgrades, and installing configuring cloud and network software.
• Deploy and assist with CrowdStrike endpoint security software device enrollment.
• Implement and maintain device configurations (operating systems, security settings, applications).
• Deploy new devices using automated processes (e.g., Autopilot, MDM).
• Perform software patching and updates on managed devices.
• Manage device lifecycles, including provisioning, enrollment, and decommissioning.
• Monitor device health and troubleshoot device-related issues.
• Develop and maintain documentation for device management processes.
• Collaborate within the Technology department to share knowledge and best practices to help improve the overall technical knowledge and business acumen of others in the department.
• Stay up to date on the latest advancements in device management technologies.
• Adheres to PCCA policy and maintains good employee relations.
• Drives vehicle as necessary to complete assigned tasks and works required hours/shifts necessary to fulfill facility objectives.
• Performs related duties as assigned.
• Tier (2)) status designation.

CANDIDATE PROFILE
The preferred candidate for this position should have excellent interpersonal communication skills, should be an organized, thorough, and disciplined individual with a focus on maintaining optimal integrity in support of the PCCA. They must possess the following:
EDUCATION & CREDENTIALS
• High school diploma or equivalent; Associate’s degree in Computer Science or other technology related degree; Bachelor’s degree in Computer Science or other technology related degree preferred from an accredited college or university.
• A+ and Network+ certifications preferred.
• Ability to obtain and maintain a Transportation Worker Identification Credential (TWIC) during course of employment.
• CPR certified or the ability to become CPR certified within the first year of employment.
• Good driving record with valid driver’s license.

EXPERIENCE & JOB KNOWLEDGE
• At least five years of Imaging-related Experience: Desktop Imaging and rollout, Desktop Image Automation, Asset Management, and Imaging Technologies.
• Knowledge of Antivirus software, firewall protections, security patching, vulnerability scans, etc.
• Experience with VoIP technologies.
• Experience with Microsoft technologies (Active Directory, O365).
• Experience with Microsoft Intune for cloud-based device management preferred.
• Experience with SCCM for on-premises device management preferred.
• Experience with mobile device management (MDM) solutions preferred.
• Experience with zero-touch deployment (ZTD) technologies like Autopilot preferred.
• Working knowledge of various operating systems (Windows, macOS, iOS, Android).

TECHNICAL SKILLS
• Proficiency in MS Office, including Word and Excel, Outlook and other related applications.
• Ability to understand, interpret, and apply all PCCA policies, promotes and adheres to the SEAPORT values, state/federal laws.
• Maintain good employee relations and encourage and foster a helpful environment where teamwork prevails. Assists senior management and office staff where appropriate.

ESSENTIAL PHYSICAL JOB FUNCTIONS
• Ability to perform essential job functions, including but not limited to frequent standing, walking, sitting, speaking or hearing, typing and occasional reaching, stooping, kneeling, lifting and/or moving up to 50 pounds with or without reasonable accommodation.
• Must be able to walk and stand on level and/or inclined, climb stairs, ramps, ladders and work stands. Must be able to crouch, crawl, grasp/handle objects, use finger dexterity, bend elbow/knee and reach above/below shoulders.
• Ability to work in a general office environment, and on a work site with exposure to adverse weather conditions, fumes and /or air particulates, working in high precarious places, risk of electrical shock and moving mechanical parts, moderate noise levels and working at heights, ability to wear personnel protective equipment, including hard hat, steel toed footwear, eye and hearing protection when performing work functions.
• Ability to operate mechanical and electrical equipment and light-weight highway vehicles and standard office equipment and to work the requisite hours to fulfill position objectives, including evenings and/or weekends, as needed.

APPLICATION PROCESS

If you are selected for a position with PCCA, your employment will be contingent upon the successful completion of a physical examination, drug test and alcohol screening, as well as a verification of information and qualifications provided during the selection process.
As part of our dedication to the diversity of our workforce, PCCA is committed to Equal Employment Opportunity. Applicants will receive consideration for employment without regard for race, color, gender, religion, national origin, disability, veteran status, military status, age, marital status, sexual orientation, gender identity, genetic information or any other protected group status.

Job Overview
 
The Software Development Project Manager is responsible for leading, planning, and overseeing software development projects from ideation through to completion. This role involves coordinating with cross-functional teams, managing project timelines, budgets, and resources, and ensuring the delivery of high-quality software solutions that meet both customer and company standards.
 
Responsibilities and Duties
 
Project Planning and Management:
·      Develop detailed project plans that outline scope, timelines, resources, and budget.
Oversee the project lifecycle, from initiation and planning through execution, monitoring, and closure.
·      Implement project management methodologies (e.g., Agile, Scrum, Waterfall) best suited to each project.
 
Team Leadership and Coordination:
·      Lead, motivate, and manage project teams, fostering a collaborative and productive work environment.
·      Coordinate with product managers, developers, designers, QA testers, and other stakeholders to ensure cohesive efforts and communication.
·      Conduct regular team meetings to track progress, address challenges, and adjust plans as needed.
 
Stakeholder Management:
·      Act as the primary point of contact for project stakeholders, including clients, senior management, and team members.
·      Regularly update stakeholders on project status, milestones, and any changes to project scope or timelines.
·      Manage stakeholder expectations and negotiate solutions to project challenges.
·      Quality Assurance and Risk Management:
·      Ensure projects are delivered to the highest quality standards, meeting functional and non-functional requirements.
·      Identify potential risks and issues early in the project lifecycle and develop mitigation and contingency plans.
·      Conduct post-project reviews to capture learnings and improve future project processes and outcomes.
·      Financial and Resource Management:
·      Develop and manage project budgets, ensuring optimal use of resources and cost-effectiveness.
·      Monitor project expenditures and make adjustments as necessary to stay within budget.
 
Qualifications:
·      Bachelor’s degree in computer science, Information Technology, Business, or a related field.
·      Project management certification (e.g., PMP, Prince2, Certified Scrum Master) is highly desirable.
·      Minimum of 5 years of experience in project management within a software development environment.
·      Strong understanding of software development life cycle (SDLC) and contemporary software development methodologies.
·      Proficiency in project management software tools (e.g., JIRA, Asana, Trello).
 
Skills:
·      Excellent leadership and team management skills.
·      Strong communication and interpersonal skills, with the ability to communicate technical concepts to non-technical stakeholders.
·      Analytical and problem-solving abilities.
·      Ability to manage multiple projects simultaneously in a fast-paced environment.
·      Adaptability and flexibility to changing technologies and requirements.
 
Working Conditions:
·      This role may require occasional travel to meet with clients, vendors, or offsite teams.
·      Standard office hours apply, though flexibility is required to accommodate project deadlines and meetings in different time zones.
 
Physical Requirements:
·      Primarily a desk-based role with long periods of sitting.
Requires extended use of a computer keyboard and monitor.

The Software Development Project Manager is responsible for leading, planning, and overseeing software development projects from ideation through to completion. This role involves coordinating with cross-functional teams, managing project timelines, budgets, and resources, and ensuring the delivery of high-quality software solutions that meet both customer and company standards.
 
Responsibilities and Duties
 
Project Planning and Management:
·      Develop detailed project plans that outline scope, timelines, resources, and budget.
Oversee the project lifecycle, from initiation and planning through execution, monitoring, and closure.
·      Implement project management methodologies (e.g., Agile, Scrum, Waterfall) best suited to each project.
 
Team Leadership and Coordination:
·      Lead, motivate, and manage project teams, fostering a collaborative and productive work environment.
·      Coordinate with product managers, developers, designers, QA testers, and other stakeholders to ensure cohesive efforts and communication.
·      Conduct regular team meetings to track progress, address challenges, and adjust plans as needed.
 
Stakeholder Management:
·      Act as the primary point of contact for project stakeholders, including clients, senior management, and team members.
·      Regularly update stakeholders on project status, milestones, and any changes to project scope or timelines.
·      Manage stakeholder expectations and negotiate solutions to project challenges.
·      Quality Assurance and Risk Management:
·      Ensure projects are delivered to the highest quality standards, meeting functional and non-functional requirements.
·      Identify potential risks and issues early in the project lifecycle and develop mitigation and contingency plans.
·      Conduct post-project reviews to capture learnings and improve future project processes and outcomes.
·      Financial and Resource Management:
·      Develop and manage project budgets, ensuring optimal use of resources and cost-effectiveness.
·      Monitor project expenditures and make adjustments as necessary to stay within budget.
 
Qualifications:
·      Bachelor’s degree in computer science, Information Technology, Business, or a related field.
·      Project management certification (e.g., PMP, Prince2, Certified Scrum Master) is highly desirable.
·      Minimum of 5 years of experience in project management within a software development environment.
·      Strong understanding of software development life cycle (SDLC) and contemporary software development methodologies.
·      Proficiency in project management software tools (e.g., JIRA, Asana, Trello).
 
Skills:
·      Excellent leadership and team management skills.
·      Strong communication and interpersonal skills, with the ability to communicate technical concepts to non-technical stakeholders.
·      Analytical and problem-solving abilities.
·      Ability to manage multiple projects simultaneously in a fast-paced environment.
·      Adaptability and flexibility to changing technologies and requirements.
 
Working Conditions:
·      This role may require occasional travel to meet with clients, vendors, or offsite teams.
·      Standard office hours apply, though flexibility is required to accommodate project deadlines and meetings in different time zones.
 
Physical Requirements:
·      Primarily a desk-based role with long periods of sitting.
·      Requires extended use of a computer keyboard and monitor.

Spotlight Safety is poised to revolutionize workplace safety in the oil and gas pipeline industry through the deployment of advanced AI-driven solutions. A pioneering technology company dedicated to revolutionizing workplace safety in the oil and gas pipeline industry through the utilization of AI and advanced technology solutions.

Problem and Solution
Our focus is oil and gas pipeline safety, where traditional safety measures often fall short in identifying and mitigating risks effectively. By integrating computer vision and AI technologies, Spotlight Safety aims to provide early warning systems for pipeline leaks and releases, thereby minimizing environmental damage and reducing fines and liability for pipeline companies. Additionally, our solutions address workplace safety concerns by monitoring PPE (Personal Protective Equipment) compliance and identifying high-risk activities to prevent accidents before they occur.

 

Good Shepherd Health Care System is seeking interns in a range of possible career fields. We have opportunities for most medical professions but would require candidates who meet the minimum qualifications. We also have opportunities in HR, administration, finance, IT, facilities/environmental services, nutrition services, security, and more. Please do not hesitate to contact us to determine if we have a path for your skillset and experience. All of our internships will give you the chance to interview for any available positions. We are located in Hermiston, OR, approximately 30 minutes commute from the Tri-Cities area and 3 hours from Portland and Seattle. Please contact [email protected] with any questions. 

Established in 1954, the GSMC plays a major role in meeting the medical needs in Northeast Oregon and is the largest entity in the Good Shepherd Health Care System. We are fully accredited by Det Norske Veritas (DNV) and boast state-of-the-art equipment not typically found in smaller hospitals. Vange John Memorial Hospice, Good Shepherd Clinic Pharmacy, Good Shepherd Medical Group, Home Health & Home Medical Equipment are affiliated divisions of Good Shepherd Health Care System. We offer a range of possible internship opportunities for transitioning Service Members; if you do not see an area that applies to you, please reach out to see what we can do.