Morningside

Department: Human Resources

Reports to: Director of Human Resources

Summary: The Human Resource Coordinator will assist the Human Resources Director in running the daily functions of the Human Resources (HR) department including, but not limited to, interviewing candidates, hiring, and onboarding employees, maintaining employee records, ensuring HR department is up to date with compliance record keeping.

Responsibilities: The following additional responsibilities are unique to the Human Resource Coordinator:

·       Reviews, tracks, and documents compliance with mandatory and non-mandatory training, continuing education, and work assessments. This may include safety training, anti-harassment training, professional licensure, and aptitude exams and certifications.

·       Assist in ensuring HR department is prepared for annual auditing.

·       Ensures HR is in compliance with county requirements. Responsible for tracking and maintaining CPR / BBP training requirements.

·       Leads the administration of the recruiting program, responsible for job posting, recruitment, interviews, facilitates the hiring of qualified job applicants for open positions; collaborates with departmental managers to understand skills and competencies required for openings.

·       Promote Morningside’s brand and reputation to attract and retain the best talent.

·       Conducts or acquires background checks and employee eligibility verifications, including monthly debarment checks.

·       Responsible for new / re-hire onboarding. Handles employment-related inquiries from applicants and employees during onboarding.

·       Maintains compliance with federal, state, and local employment laws and regulations.

·       May assist in departmental needs to increase employee engagement.    Performs other duties as assigned.

·       Meet or exceed the performance standards, goals, and objectives of the department set forth in the current annual business plan.

·       Accurately, completely, and in a timely manner, create, maintain, and manage the

organization’s records in accordance with applicable laws and/or best practices.

·       Ensure positive, timely, and effective communication between all stakeholders including clients, parents, guardians, residential providers, staff, employers, and referral agencies.

·       Interact with staff, clients, families, and other community members

Skills, Education, and Experience: The following additional required skills, education, and  experience are unique to the Human Resource Coordinator:

·       Bachelor’s degree in Human Resources, Business Administration, or related field preferred.

·       At least one year of human resource experience preferred.

·       Excellent verbal and written communication skills.

·       Organizational skills and attention to detail.

·       Time management skills with a proven ability to meet deadlines.

·       Strong analytical and problem-solving skills.

·       Ability to act with integrity, professionalism, and confidentiality.

·       Proficiency with or the ability to quickly learn the organization’s HRIS (Paylocity) and talent management systems.

Working Conditions: The following additional or different working conditions are unique to the Human Resource Coordinator:

·       Prolonged periods of sitting at a desk and working on a computer.

·       Must be able to lift 15 pounds at times.

 
Help Desk Technician 
 
Division: MIS 
Reports To: Lead Help Desk Technician 
Summary: The Help Desk Technician provides front-line technical support for Morningside employees and external clients served through our Managed Services Provider (MSP) program. This position is responsible for resolving routine technical issues, documenting support activities, following established IT processes, and escalating complex problems to the Lead Help Desk Technician. The role requires strong customer-service skills, attention to detail, and a willingness to continually learn new technologies. 

Responsibilities: The Help Desk Technician is responsible for completing the following tasks and activities: 
Technical Support (Tier 1) 
Provide first-level technical support to internal staff and MSP clients via ticketing system, phone, remote tools, and in-person assistance. 
Troubleshoot basic to moderate issues involving Windows 10/11, Microsoft 365 applications, Teams, printers, mobile devices, and standard business software. 
Assist with workstation setup, configuration, updates, and basic repairs. 
Support password resets, MFA issues, account access problems, and user onboarding tasks. 
Perform basic network troubleshooting (Wi-Fi connectivity, cable issues, IP/DHCP/DNS basics). 
Configure hardware peripherals including monitors, docks, and printers. 
Ticketing, Documentation & Communication 
Create detailed tickets and document all troubleshooting steps in the help desk system. 
Follow standard processes for ticket triage, classification, and escalation. 
Maintain a professional and customer-focused tone in all communications. 
Update asset records, user information, and inventory as needed. 
Process & Customer Service 
Follow established SOPs, security policies, and configuration standards. 
Provide clear guidance to users of varying technical skill levels. 
Contribute to internal documentation by identifying articles that need updating or creation. 
Maintain confidentiality and security of sensitive information, including HIPAA-protected data. 
MSP Support Responsibilities 
Provide Tier 1 assistance to external nonprofit clients across multiple environments. 
Utilize remote monitoring/management tools under guidance from Lead Help Desk Technician. 
Support client onboarding/offboarding tasks, device setups, and application installations. 
Communicate professionally with client staff and represent the IT department in a positive manner. 
Teamwork & Development 
Collaborate closely with the Lead Help Desk Technician for daily direction and escalation. 
Participate in team meetings, training sessions, and project activities as required. 
Actively pursue learning opportunities to improve troubleshooting skills and technical proficiency. 
Seek feedback and continuously improve performance and customer satisfaction. 
 
Accountabilities: The Help Desk Technician, regardless of specialty, is accountable for completing the above tasks and activities to the following measurements of success and standards of quality and performance: 
Accurately and completely report their status to performance standards, goals, and objectives to their assigned manager. 
Ensure positive, timely, and effective communication. 
Ensure the safety of employees, clients and customers; constantly evaluate the physical environment to minimize and/or eliminate potentially hazardous situations. 
Ensure all work is done in accordance with established policies, procedures, and best practices. 
Complete all responsibilities and interact with staff in accordance with Morningside’s Mission and Values. 
Skills, Education and Experience: The following lists the minimum or desired skills, education and experience required for the role of Help Desk Technician, regardless of specialty: 
Required 
Prior experience in a help desk, IT support, or customer-service role. 
Basic understanding of Windows operating systems, Microsoft 365, and common business applications. 
Familiarity with hardware troubleshooting and workstation configuration. 
Strong verbal and written communication skills—able to explain technical topics clearly to non-technical users. 
Ability to follow documented procedures and maintain accurate records. 
Ability to manage multiple tasks in a fast-paced environment. 
Preferred 
Experience with Microsoft 365 admin tools, Intune, Autopilot, or cloud identity systems (Azure AD / Entra ID). 
Prior work in an MSP or multi-tenant IT environment. 
Experience with ticketing systems and remote support tools. 
Basic knowledge of networking fundamentals. 
At least 1 year of prior experience. 
 
Working Conditions: The following describe the working conditions, regardless of specialty, for the role of help Desk Technician: 
Work occurs in office environments, client locations, and occasionally remote settings. 
Work may require strict deadlines. Stress associated with stringent timelines and assisting individuals with varying levels of technical expertise 
Frequent interruptions, shifting priorities, and multitasking are typical. 
Some travel to remote offices or client sites may be required. 
Ability to lift up to 50 lbs. 

Division: Administration

Reports To: Facilities & Administrative Services Manager

Summary: Responsible for administrative support to Executive Leadership staff. Interact extensively with clients, staff at all levels, members of the business community, Board members, and representatives of other organizations. As the only full-time support staff, it is imperative the Administrative Assistant complete their duties in a highly organized, priority-driven, mission sensitive manner.

Responsibilities: The Administrative Assistant is responsible for completing the following tasks and activities. 

· Responsible for providing a wide range of professional administrative support to Executive Leadership staff as requested to include correspondence preparation, building meeting agendas and managing follow-up action items, data management, report preparation and dissemination, appointment scheduling, making travel arrangements, contributing on special projects, and assisting with events.

·       Utilizing Robert’s Rules of Order, support the President/CEO and Board of Trustees by taking minutes and disseminating board packets and information. Also, coordinate the monthly board meeting logistics, including room set-up and food & beverages and other periodic Board support and admin tasks (e.g., Board database, New Board member orientation packets, email meeting reminders, etc.)

·       Answer a multi-line telephone station; screen incoming calls as requested; refer caller to the appropriate person or department and provide information and assistance to callers in a pleasant, professional manner.

·       Manage donor database and all constituent records. With direction from the President/CEO, manage donor communications, including creation of timely donor thank you letters, solicitation letters, and other correspondence.

·       Manage all Employee of the Month Materials (e.g., announcement email, updating Human Resources SharePoint page, creating Nominations list for the Board, creating, and updating Microsoft Forms).

·       Manage the following Program Assistant Tasks as required: Scan and File important client documents, provide back up support for other Program Assistants across the organization, and send certified mail documents, as needed.

Guide  event planning for the organization :

• Coordination: Responsible for planning and executing organizational events that align with company goals and values. Manages logistics, vendor relations, communications, and promotional activities to ensure successful event.
• Vendor & Venue Management: Research and select vendors and venues; negotiate pricing; coordinate event details including headcount, dietary needs, and timelines.
• Guest Communication: Compile guest lists; create and distribute invitations, updates, and reminders.
• Event Setup & Décor: Organize decorations and oversee event setup and cleanup.
• Entertainment & Media: Coordinate audiovisual needs and prepare media materials (slideshows, videos, presentations).
• Promotional Activities: Design flyers and posters; capture event photos for social media posts.

·       Create and maintain a systematic office supply process to ensure staff have the tools necessary to complete their work.

·       Social Media Platform coordination and development.

·       Order staff business cards and name badges as required.

·       Drop off and pick up items as needed.

·       Pick up and process mail from the Post Office and the Chamber of Commerce. Drop off outgoing mail daily at the Post Office.

·       Receive and deposit checks utilizing Panini check processor and SCO Web capture / Remote Deposit Procedures and Instructions. Deliver deposits directly to bank on occasion.

·       Design and compose welcome emails for new employees.

·       Conduct new employee driver trainings as needed. Utilize Risk Management website to upload driver orientation documentation to new employee training files.

·       Create and/or revise assigned systems and procedures for the highest level of efficiency (i.e., Driver Orientation SOP, Branding & Media Guide, Email Signatures, etc.); implement changes as approved by affected executive staff.

·       Operate work related office equipment and computer programs.

Accountabilities: The Administrative Assistant is accountable for completing the above tasks and activities to the following measurements of success and standards of quality and performance:

·       Ensure all assigned correspondence, data management, and reports are accurate, complete, and delivered on-time and completed efficiently.

·       Ensure administrative systems and procedures are efficient, are up to date, and meet the needs of staff and the organization.

·       Accurately and completely report their status to performance standards, goals, and objectives to the Facilities and Administrative Services Manager on a routine or as needed basis, as defined by the Facilities and Administrative Services Manager.

·       Ensure incoming calls and messages are routed to the correct staff member or department and provide callers with accurate and complete information, as available.

·       Ensure positive, timely, and effective communication between all stakeholders including clients, parents, guardians, residential providers, staff, employers, and referral agencies.

·       Clearly describe Morningside’s mission, services, and unique value proposition when asked by callers and visitors to the office.

·       Ensure the safety of employees, clients, and customers; constantly evaluate the

Division: Finance 
Reports To: VP Finance/CFO 

Summary: Responsible for providing support to Employment Services and Administration to include billing, filing maintenance, and quality control for client files. May assist Regional Managers with basic clerical duties including data entry, and customer applications. 
 
Responsibilities: The Billing Clerk is responsible for completing the following tasks and activities: 
 
Complete all responsibilities and interact with staff, clients, community members, and others in accordance with Morningside’s Mission, Vision and Values. 
Responsible for collecting data and submitting DDA, FCS, STW, Transition, and Pre-ETS billing to the Accounting Specialist by deadlines. This may include attending pre-meetings before billing. 
Answering phone calls and greeting visitors. 
Provide support to Career Consultants, Regional Managers, et al as assigned by VP Finance/CFO. 
Review client files under the strictest confidentiality requirements for the purpose of quality control, documenting missing items/signatures and working with the Management team to pass file audits. 
Responsible for creating electronic records in the client data management software. 
Responsible for scanning documents and filing them in the client data management software according to Morningside standards. 
Treat all client data with sensitivity and use the “Minimum Necessary Standard” when reviewing files to complete job tasks. 
Responsible for collecting satisfaction surveys by doing monthly Quality Assurance calls. 
Responsible for creating and submitting reports to Leadership as requested. 
Other duties as assigned. 

Working Conditions: The following describe the working conditions for the role of Billing Clerk: 
Work is performed in an office environment. 
Stressors include working under the pressure of strict deadlines and fluctuating workload, flexibility in scheduling time, working independently on assignments, and creative problem solving in crises. 
 
Prolonged periods sitting at a desk and working on a computer. 
 
Must be able to lift up to 15 pounds at a time. 
 

Skills, Education and Experience: The following lists the minimum or desired skills, education and experience required for the role of Billing Clerk: 
 
Two plus years related experience preferred. 
Approved First Aid and CPR certification required within 14 days of employment and maintained throughout employment. 
 
Incumbent shall complete all training as required by applicable laws and regulations, funder contracts. 
 
Accountabilities: The Billing Clerk is accountable for completing the above tasks and activities to the following measurements of success and standards of quality and performance: 
Accurately and completely report their status to performance standards, goals, and objectives to their assigned manager. 
Ensure professional, positive, timely, and effective communication. 
Complete tasks on or before assigned dates. 
Ensure all work is completed in accordance with established policies, procedures, and best practices. 
Complete all responsibilities and interact with staff in accordance with Morningside’s Mission and Values.